Warranty And Policies​
2 YEAR
Warranty: Products purchased from Freedom Retrofits come with a 2-year warranty and are covered by replacement or repair at the company's discretion. This includes any Freedom Retrofit headlights and all components of the headlights. This warranty does not cover replacement lenses from adjusting or wear. We also do not cover the following aiming, adjusting and condensation. Please find the enclosed card for aiming and adjusting directions. Be aware that breaking the seal or opening up a headlight will nullify its warranty, however our services are open to repair damage caused by this. Damages sustained from off-roading or deep water crossings will not be warrantable. If a product is found to be defective within the first 14 days of use, Freedom Outfitters U.S. will cover the cost of shipping to return the product for repair or replacement. If the claim is made after the first 14 days, the customer will be responsible for the cost of shipping the product back to Freedom Outfitter's U.S. location for either repair or exchange subject to approval.
​
1 YEAR
​
Warranty: Products purchased from Freedom Outfitters U.S. with a 1 year warranty are covered by replacement and repair. This includes headlights, tail lights, blinkers and any lighting equipment, controllers, pods that are not built by Freedom Retrofits. Be aware that breaking the seal or opening up a headlight will nullify its warranty, however our services are open to repair damage caused. Damages sustained from off-roading or deep water crossings will not be warrantable. If a product is found to be defective within the first 14 days of use, Freedom Outfitters U.S. will cover the cost of shipping to return the product for repair or replacement. If the claim is made after the first 14 days, the customer will be responsible for the cost of shipping the product back to Freedom Outfitter's U.S. location for either repair or exchange subject to approval.
​
Lifetime Warranty on all 3D printed parts from Freedom Outfitters US.
​
PLEASE BE ADVISED THAT YOUR WARRANTY BEGINS WHEN YOUR ORDER IS SHIPPED. PLEASE SEE WARRANTY CARD. YOU HAVE 14 DAYS TO REGISTER YOUR WARRANTY FROM DATE ON CARD. IF YOU DO NOT REGISTER YOUR PRODUCT THE WARRANTY IS NULLED.
Military/LEO/First Responder Year-Round Discount
As a gesture of appreciation for their service, Freedom Outfitters U.S. is pleased to offer a year-round 10% discount to all active military and law enforcement personnel. We understand the dedication and sacrifices these individuals make in serving their country and communities, and we would like to extend our gratitude by providing them with a discount for all of our products.
To claim the discount code, please contact our email and using your ID we will verify and send your code. customer.service@freedomoutfittersus.com
Policies
At Freedom Outfitters U.S., we are committed to providing the best possible shopping experience for our customers. However, the following policies apply in the event of a cancellation, warranty, or return.
​
Cancellations Policy
Cancellations for an order can be made up to 48 Hours after purchase without any cancellation fees. Cancellations after 48 hours are subject to a cancellation fee that may result in up to 10% of the purchase amount.
Change Orders
48 hours no charge for change order after 48 hours there will be a $30 fee.
Returns
If you are not completely satisfied with your purchase, you may return the item within 7 days from the delivery for a refund or exchange. To be eligible for a return or exchange, the item must be in "like new" condition, meaning it has not been damaged, altered or installed and still contains all original packaging and accessories. All returns are subject to review and we do ask for photo and written documentation on items that are inquired to be returned. If opened, returns are subject to a 10% restocking fee. .All returns are subject to review and we do not take returns or give refunds for products that have been installed.
Coupon Policy
*Coupons are not stackable.
If you forgot to add a code at checkout we can not add the discount and refund you.